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Shipping and Returns


Shipping FYI

Shipping costs calculated at checkout (or free shipping on U.S. orders over $100). We typically fulfill orders within 3-5 business days of ordering and shipping takes 3-5 business days, depending on where you live.  

*Please check the product page before ordering to take note of any shipping delays or announcements!*

International Shipping

International shipments are typically subject to additional customs/import duties. These are not included in the shipping price and need to be paid in order to receive your package. The shipping cost goes directly to the postal service and the duties go directly to your country of import. We do not collect any payment other than our product's. 

Problem receiving your order?

If your tracking information shows that your order has been delivered but you cannot find it, please contact us within 5 days of the DELIVERY DATE. After 5 days, we are unable to assist you and recommend that you contact the mail service who handled your package to file a missing package claim. 

If you have opted-out of Route Package Protection Insurance, ShopTezza.com is not responsible for missing, lost, stolen, or damaged packages.

If you entered your address incorrectly and therefore do not receive your package, we are unable to send you a replacement or refund your purchase. Please ensure you are entering your information correctly! 

COVID UPDATE: Packages will ship 5-6 business days after ordering. International shipping is taking approximately 10-15 business days to arrive due to COVID. Please be sure to check with your local post office for any potential closures that could delay your package. 

Request a Return

If for any reason you are not satisfied with your purchase, we will gladly accept returns within 7 days of receiving your package.

Please note:

  • We do not accept kits if the inner plastic wrapping has been opened.
  • Phone cases are not returnable, as they are made to order.
  • We will not accept merchandise that has been worn, damaged, or tampered with.
To request a return, please email zoe@bytezza.com with your order number. Return shipping cost is the responsibility of the customer, we do not provide return labels.